Go Back

top 10 help desk software tips

1/26/2024
All Articles

#p 10 help desk software tips

top 10 help desk software tips

Top 10 help desk software   

It's possible that help desk software's features and popularity have altered after my previous knowledge update in January 2024. Still, these are a few well respected help desk software options based on past trends:
 

  1. Intercom: The only AI customer service solution you need · Get more done faster with our AI-enhanced workspace · Resolve 50% of customer questions..Focused on customer communication, Intercom offers live chat, in-app messaging, and a help center to support customer interactions.
     
  2. Kayako: Similar other help desk software, Kayako gives you a complete picture of your customer's journey so you know where they're coming from..Provides help desk and customer service solutions with features like ticketing, live chat, and customer insights.
     
  3. Zoho Desk: Zoho Desk is an online customer service help desk software for happier customers, empowered agents, and healthier businesses. Get a 15-day free trial..Part of the Zoho suite, Zoho Desk offers ticketing, automation, and a knowledge base to streamline customer support processes.
     
  4. Spiceworks: Known for its IT management tools, Spiceworks includes a help desk feature that is free and popular among small to medium-sized businesses.Spiceworks is an online community where users can collaborate and seek advice from one another, and also engage in a marketplace to purchase IT-related services and products. The network is estimated to be used by more than six million IT professionals and 3,000 technology vendors.
     
  5. HappyFox: Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system.Offers help desk and ticketing solutions with automation, knowledge base, and self-service options.
     
  6. Desk.com (Salesforce Service Cloud):The support desk's Software as a Service (SaaS) tool is Desk.com. It seeks to give you a single location from which to interact and oversee every customer through a variety of support channels. It makes managing daily client contacts easier and more supportive for the customer service team. Salesforce's solution for small and medium-sized businesses, providing features like case management, automation, and a customer portal.
     
  7. Zendesk: A widely-used and versatile help desk solution with features like ticketing, knowledge base, and customer support analytics.Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
     
  8. Freshdesk: Freshdesk is a simple, easy-to-use helpdesk system empowering world-class customer support teams with better context and collaboration. 14-day free trial..Known for its user-friendly interface, Freshdesk offers multi-channel support, automation, and integrations with various third-party apps.
     
  9. ServiceNow: ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks.An enterprise-level service management platform that includes IT service management (ITSM) and other business processes.
     
  10. Jira Service Management: Jira's service desk empowers teams to deliver great service experiences and ensures your employees and customers can get help quickly. Get it free.Part of the Atlassian suite, Jira Service Management is a powerful solution for IT service management and customer support.

Article